Support

RallyReel 1.0 and later for iPhone

It missed a rally

It will, sometimes. Open the session, tap Cut a rally by hand, scrub to the point it missed, set the in and out points, and add it. The app also learns from these: hand-cutting a missed rally is the strongest signal you can give it, and it uses that to tune detection for your court and camera angle.

It cut something that was not a rally

Open the clip and delete it. That is also a correction the detector learns from. Deleting a clip removes it and its thumbnail from your phone; it does not touch the original recording.

Detection found nothing at all

Usually one of these:

• The camera could not see the court. The detector looks for play; if the framing misses the court or the players are very small, it has nothing to find.
• The recording is very short or has little continuous play. The detector looks for sustained rallies, not single shots.

You can cut clips by hand from the full recording as long as it is still on your phone.

Shot counts are missing on some clips

That is deliberate. If the app could not hear the paddle strikes clearly — an echoey indoor court, wind, a nearby game — it shows the duration and leaves the shot count out, instead of showing a number it does not actually know.

Storage and recording length

Video is large: roughly 5 GB per hour at 1080p. The record screen shows how much recording time your free space actually covers before you start, and stops safely rather than filling your phone. You can free space by deleting old sessions from the home screen.

Subscriptions

Free includes ten lifetime exports, then one a day, each with a small RallyReel watermark. Inviting friends raises the daily number; see below. The subscription unlocks unlimited exports without a watermark, highlight reels, and backup of full recordings. To manage or cancel it, open the Settings app on your iPhone, tap your name, then Subscriptions. Cancelling takes effect at the end of the current billing period.

Changed device, or reinstalled? Open RallyReel's Settings and tap Restore purchases. Refunds are handled by Apple, not by us — request one at reportaproblem.apple.com.

How do referral codes work?

Sign in, then open Settings → Invite friends to find your code and share it. A friend counts once they sign in to a new account, under 14 days old, and enter your code under Have a referral code? in the same place. Every five friends who join add one free export a day, up to ten a day. Each account can use one code, and each phone counts once. Referrals raise the free daily allowance only; they do not unlock the subscription. What is stored, and why, is in the Privacy Policy.

How do I redeem a promo code?

Promo codes are App Store offer codes, and Apple redeems them. In the app, tap Redeem a code in Settings, or Redeem a code on the subscription screen, and enter it in Apple's sheet. Or open rallyreel.endevo.info/redeem, which works before the app is installed. After the offer period, the subscription renews at the regular price unless you cancel.

Accounts and cloud backup

Signing in is optional — recording, detection, and editing all still work without an account. Signing in keeps your subscription valid on a new device and lets you turn on cloud backup for a session, from that session's own screen. Backup is off by default, per session, and only uploads over Wi-Fi. Cloud backup may be paused from time to time. Details in the Privacy Policy.

Want your account and any backed-up footage gone? Open the app, go to Settings → Account → Delete account. It removes your account and everything you've backed up from our servers immediately — recordings still on your phone are not touched.

Privacy

Video analysis and personalization always happen on your phone, whether or not you have an account. Nothing uploads unless you turn on cloud backup for a session, training contribution, or Share diagnostics — all three are off by default. There are no ads, no analytics, and no third-party tracking. The full detail is in the Privacy Policy.

Still stuck

Write to solutions@endevo.info. If the app crashed, the most useful thing you can send is the time it happened and what you tapped just before. You can also turn on Settings → Share diagnostics, which sends us a short, anonymous technical record when something fails.